Ready to help

 At OTD Furniture, we want you to be completely satisfied with your purchase. If you’re not happy with an item, you may return it within 14 days of delivery for a refund or exchange. Here are the key details:

• Eligibility: Items must be unused, in their original packaging.

• Process: Initiate a return with our support team at [email protected] for assistance.

• Refunds: Once your return is received and inspected, we will process your refund within 1-3 business days.

• Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.

For full details, please review our Return Policy page or contact us with any questions!

You can easily access your invoices by logging into your account on www.otdfurniture.co.za. Once logged in, navigate to the “Order History” or “My Orders” section, where you’ll find a list of your past purchases. Click on the specific order to view and download the invoice. If you checked out as a guest, you can request your invoice by contacting our support team at [email protected] with your order details. We’re here to help if you need further assistance!

OTD Furniture is headquartered in Cape Town, South Africa. We operate nationally to serve customers like you, no matter where you are located. If you have any questions about shipping, taxes, or international orders, feel free to reach out to our support team at [email protected] for assistance.

You can check the status of your order by logging into your account on www.otdfurniture.co.za. Once logged in, go to the “Order History” or “My Orders” section, where you’ll find details about your recent purchases, including the current status (e.g., processing, shipped, delivered). If you checked out as a guest, you can track your order using the tracking number provided in your confirmation email or by contacting our support team at [email protected] with your order details. We’re happy to assist if you have any questions!