You are welcome to return or exchange your order within 7 days of the date of delivery in its original packaging and condition. We will not accept returns if any products are not packaged correctly. Once we’ve received the return in satisfactory condition, a refund will be processed via EFT.
Please note shipping charges are non refundable, any custom made furniture and furniture with colour stains are non refundable.
Information and Disclaimer on Our Wood Products
Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product.
Although every care is taken to ensure our products are able to handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us. Your items can experience small movements and cracks as it adjusts – this is not a fault, but a natural occurrence within the fibers of a natural product.
Like all natural materials, wood has inherent disparities in colour and grain pattern because of variations caused by nature, over which the supplier has no control.
We advise you to keep the product in consistent, stable conditions to minimise the effects of temperature and moisture change in the atmosphere. For example, avoiding placing the product close to a heat source such as a radiator or oven will go a long way to ensuring the longevity of the product
As wood is a natural material, every piece of furniture will appear slightly different in finish either in colour or pattern of wood. OTD Furniture cannot warranty color, grain, or texture of wood.
Information and Disclaimer on Our Colour and Fabric Finishes
Actual colours may vary due to products being made to order. It’s important to note that swatches may look different on a real product than what you see on your computer monitor. This is due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently.
We try to edit our photos to show the products as life-like as possible, but please understand the actual colour may vary slightly from your monitor.
Any shipping fees associated with making returns are the responsibility of the customer and will not be refunded.
If your product is damaged in any way on delivery, please notify us and send us images as proof within 7 days of delivery on [email protected] so we may correct this as soon as possible.
No returns will be accepted for any products that is not sufficiently packaged.
If any returned items are damaged because of insufficient packaging you may not qualify for a refund or exchange.
Please note that any custom made items i.e custom sizes or colours are non refundable.
Please note that should you choose to collect your items or choose your own shipping company to transport items, we are no longer responsible for any damages.
