OTD Furniture covers all furniture whether it be fully assembled or Ready to assemble against defects in materials, manufacture or workmanship for 12 months from date of delivery. Customer acknowledges that the goods are for household use and any commercial, institutional, rental trade or other non household use voids this warranty.
Defects must be reported or claimed within 7 to 10 days of noticing. Issues that are left unreported can cause further damage.
The 12 Month warranty does not cover
· Damage caused as a result of Incorrect assembly.
· Misuse, neglect or abuse of the goods.
· Damage caused from Improper storage.
· Any use of toxic cleaning products that are not specifically recommended for its type.
· Transportation costs to country areas (outside metro).
· Transportation costs outside 20kms from Cape Town.
· Fair wear and tear.
· Non reported issues that have escalated from minor to major.