At OTD Furniture, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help. Please review our Returns Policy below to understand how returns, refunds, and exchanges work.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original condition, and in the original packaging.

• The return must be requested within 14 days of the delivery date.

Non-Returnable Items:

• Custom-made items or any changes to standard items. 

How to Initiate a Return

To start a return, please contact our support team at [email protected] with your order details to initiate a return.

NB!! Items must be packaged in their original packaging to avoid damage. 

Return Shipping Costs

• Customer Responsibility: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

• Free Returns: If applicable, we will provide a prepaid return label for eligible returns.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed within 1-3 business days.

• The refund will be issued to the original payment method used during purchase.

• Shipping costs are non-refundable, unless the return is due to an error on our part.

Exchanges

If you need to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the product and packaging. We will provide instructions for returning the item and will cover all associated shipping costs.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

• Check your bank account or payment method.

• Contact your credit card company or payment provider, as processing times may vary.

• If the issue persists, contact us at [email protected] for assistance.

Contact Us

If you have any questions or concerns about this Returns Policy, please contact us at:

Email: [email protected]
Phone: 065 926 0558